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Careers
Systems Analyst Senior - PeopleSoft Functional
| Job ID: 267 |
Location: Fort Worth, TX
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| Category: IT
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Position Type:
Full Time
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| Contract Name:
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Contract Length:
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| Salary:
Open
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Security Clearance:
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| Status (definition):
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| Company Description |
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| Position Description |
Measures of Success:
Develops strong partner-relationships with internal and external teams
Meets or exceeds the service level expectations for response to customer ¡V maintain high-level of customer satisfaction
Provide on-site development and support services for internal and external business units
Create, maintain and adhere to established technical system, software and network specifications related to PeopleSoft
Scope: Provides PeopleSoft upgrade and execution strategy services to internal and external customers. Company wide geographical expanse.
Constituents:
IT Management Team
Company Leadership Team
Internal and external PeopleSoft customers
Key Accountabilities:
Work with IT support organizations to apply upgrades and patches recommended, tested and signed off by customer community.
Overall responsibilities include analysis of customer requests, creation of functional specifications and technical designs, development of effort, cost, resource allocation, and timeline estimates in project plans.
Develop and execute test plans, validate test results and manage user acceptance testing for successful implementation and enhancements.
Work with business teams to clarify requirements and business needs.
Facilitate requirements gathering utilizing facilitated focus sessions and one-on-one interview with internal and external customers.
2nd level support across multiple applications. Ensures the delivery of support that is consistent with end user expectations and service level agreements.
Provides technical writer with updates pertaining to FAQ¡¦s, knowledge scripts and technical training materials for support and
Provide analyst assistance to user communities with regards to business related goals and recommended changes.
Analyze current business processes within user communities to ensure PeopleSoft modules are utilized to full capacity.
Participate in the development of detailed design specifications for use by technical teams.
Develop unit and system test plans validating business goal accomplishment.
Work with technical developers to make decisions to meet the design goals laid out in logical product road map and by management.
Work with team to prioritize issues which require attention, and work to resolve issues based on an understanding of business problems.
Draw appropriate resources together in order to address technical issues.
Mentor progress of team and provide mentoring where appropriate.
Serves customer community and completes prioritized requirements in a timely manner
Successful adherence to standardization and compliance related to security, integrity and Sarbanes-Oxley
Works with senior technical staff members to create current and future technologies and methodologies
Other tasks as assigned by supervisor
Environment: Traditional office environment. Ability to lift 50 pounds. Traditional work hours. May be called upon in crisis to work extra hours. On call 24 hours by 7 days.
Vendor Interface: Maintains contact with Enterprise Application vendors.
Technical Qualifications: Ability to utilize Windows, Microsoft Office, Microsoft Visio, Microsoft Project.
Education: State-of-the-art support tools i.e. PeopleTools, ORACLE, SQL¡K
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| Required Skills |
Experience:
Strong sense of urgency and customer first attitude
5+ years experience within a medium to large technology service organization
5+ years experience with current company related technologies
Experience with Standard Development Life Cycle practices.
Experience using software design support tools and productivity suites such as Microsoft Visio, Microsoft Office and Microsoft Project.
3-5 Years experience designing and developing solutions including at least 2 Full Life Cycle Projects on PeopleSoft 7x and 8x.
Experienced with PeopleTools, Application Designer and report writing tools including SQL and Crystal.
3+ years experience directly responsible as liaison between Information Technology and customer business units in PeopleSoft 7x and / or 8x environments.
Strong knowledge of business, financial and general accounting principle and practices.
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